When using the Follow-Ups Custom Questions feature, you can configure questions as critical or blockers.


When a question that is marked as a blocker, DailyBot will watch for the type of response, if the user responds in a negative form (no, nothing, nope,...) then DailyBot understands that there is no blocker reported and it will not include that response in the blockers/stats that it shares in the web dashboard or chat reports.


If the question has a positive answer, which means any text like the description of the problem/blocker, then DailyBot counts the response as a blocker that has been identified, and the team and managers will be alerted via the dashboard and through the chatbot reports.